How to request deletion
- Open Adisoft’s Data Subject Access Request (DSAR).
- Choose Delete my data (Erasure).
- In the request details, write Delete Zoooo account.
- Include your Zoooo player ID, your linked Google email address if applicable, and your platform (Android or iOS).
- Submit the form. We may contact you to verify account ownership before deletion.
If you cannot use Google Forms, send the same information to privacy@adisoft.io.
Do not send your password, Google password, payment-card details, or authentication tokens.
What will be deleted
After we verify the request, we will delete or irreversibly anonymize data under our control associated with the account, including:
- the player account and linked sign-in identifiers;
- cloud-saved progress and stage results;
- currencies, hints, food, skins, animals, and rewards;
- account-linked settings and gameplay records.
What may be retained
Limited transaction identifiers, security records, and records of the deletion request may be retained when required for fraud prevention, accounting, tax, dispute resolution, or other legal obligations.
Active account data is normally removed within 30 days after verification. Residual copies in protected backups may remain for up to 90 days before automatic deletion. Records required by law are kept only for the legally required period.
Apple App Store and Google Play retain their own purchase records under their respective policies.
Guest progress
If you play only as a guest and have not linked an account, uninstalling the Game or clearing its app data removes local data from that device. If guest progress has been synchronized with our backend, include the player ID in your deletion request so we can locate it.
Privacy information
Read the game’s Privacy Policy and Adisoft’s company-wide Privacy Policy for more information about how personal data is processed.